Last Updated: [11/24/2024] At [Victory Fitness], we strive to provide high-quality products and services to all of our customers. However, we understand that there may be situations where you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are provided. 1. Eligibility for Refunds Refunds are available under the following conditions: Services: For services, refunds may be available if you cancel within [48 Hours], before the service is rendered. If the service has already been provided or partially delivered, refunds will not be granted unless otherwise specified. 2. How to Request a Refund To request a refund, please follow these steps: Contact our customer support team at [andrew@victoryfitnessbarstow.com] with your name, email associated with purchase, and the reason for the refund request. Provide any necessary details of the service you’re seeking a refund for. We will review your request and notify you of the approval or denial of the refund. 3. Refund Process If your refund request is approved: For Services: If a refund is granted, it will be issued to the original payment method. Depending on the circumstances, we may refund part or all of the service fees. Refunds will be processed within [7-14 Business Days, of approval. You will receive a confirmation once the refund is issued. 4. Non-Refundable Items or Services The following items or services are not eligible for a refund: Products such as [Clothing Apparel, Gym/Boxing Equipment, and, or Consumables have NO REFUND.] these are marked as “non-refundable” at the time of purchase. Digital products, such as [Online Courses are marked as "Non Refundable" downloadable content, unless defective. Services that have already been fully provided or completed such as [1on1 Coaching, and, or Group Training/Classes are marked as "Non Refundable" 5. Defective or Damaged Products If you receive a defective or damaged product, please contact our customer support team immediately at [andrew@victoryfitnessbarstow.com] with details and photos of the product. We will offer a replacement or refund based on the situation. If the product was damaged during shipping, we may request that you file a claim with the shipping carrier. 6. Changes to This Refund Policy We may update this Refund Policy from time to time to reflect changes in our practices, products, or legal obligations. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed about our refund practices. 7. Contact Us If you have any questions or concerns about our Refund Policy, or need assistance with a refund request, please contact us at: [andrew@victoryfitnessbarstow.com] [Victory Fitness] [751 Main St. Barstow, CA 92311] [7606202392]